Goods in stock will be dispatched within 2 working days and in most cases you should receive orders within 3 to 7 working days. The majority of orders are dispatched by POST. A standard shipping cost of $10.00 Australia wide is added to the order as you finalise your purchase. This includes all items on the order including items delivered at a later date. Orders over $250 are delivered freight free within Australia.
Please ensure you enter the correct delivery address details at the time of ordering. Should you enter the wrong address, postcode, advise incorrect or incomplete phone numbers, The Dancing Horse is not obliged to re-send the order to the correct address at our expense. Re delivery to an address due to incorrect details or if the recipient is not home will incur additional costs to be borne by the customer. To avoid these costs, please double check the delivery address you enter.
Items may be delivered to the supplied delivery address up until 5pm Monday – Friday.
We recommend a work delivery address for the recipient, as most people are not home during the day. If the recipient is not available, you may incur an additional fee for another delivery attempt.
Packages are not insured for loss or damage.
We may, at times, be out of stock of certain items. If this is so we will notify you when we get your order. As a lot of our stock is imported there can be a delay of two to three weeks should we need to place a special order for you or we are happy to refund your order if the delivery time is not suitable.