RETURNS / REFUND POLICY
We at The Dancing Horse stand by our merchandise. If any item on your order does not meet your expectations we will gladly exchange or refund. The product must be returned in its original condition and packaging within 14 days. Please retain your receipt or record of order for all purchases in case of the need to exchange or refund.
Items on special or marked down due to a promotion cannot be returned.
Products/garments deemed faulty through workmanship will be repaired or exchanged at the discretion of The Dancing Horse or the manufacturer.
If the item has been supplied incorrectly, call to arrange exchange or refund at our expense or you can have a credit.
Return Delivery charges are not refundable.
All postage costs are to be incurred by the customer and we recommend that you obtain proof of posting as The Dancing Horse will not be held responsible for goods lost in transit. The Dancing Horse reserves the right to refuse to accept, and to return, goods that arrive COD or have “More to Pay” stamped on them.